Cisco Call for Microsoft Teams
Webex Calling integration with Microsoft Teams from PeachComm
Your team stays in Microsoft Teams. PeachComm's Webex Calling runs the phone system behind every call.
With Cisco Call for Microsoft Teams, your business phone line sits in the Teams sidebar. People call any phone number, extension or coworker from Teams, and the calls run on PeachComm Webex Calling, so you don't add Microsoft Teams Phone licenses. It comes with Basic, Standard and Premium at no extra charge.
PeachComm — a Cisco partner
How Webex Calling works inside Microsoft Teams
Cisco Call shows up as an app in the Teams sidebar and in your chats, so people can start a call from a one-on-one chat, a group chat or a channel. The Webex app stays signed in on each computer and runs in the background, and your administrator can hide its window. Calls run on PeachComm's Webex Calling, not Microsoft's phone service, so your numbers, caller ID, auto attendant and business hours stay with PeachComm.
Works where your team does
- Microsoft Teams on Windows and Mac computers
- Microsoft Teams on iOS and Android phones
- Your Microsoft admin can turn off Teams' built-in calling, so everyone calls the same way
Looking for the Webex app, once called Webex Teams? See the Webex app on your computer and phone.
Teams on its own vs. Teams with PeachComm Webex Calling
Teams on its own calls other Teams users. Calls to regular phone numbers need Microsoft Teams Phone and a connection to the phone network. With Cisco Call, those calls run on PeachComm's Webex Calling instead.
| What you need | Teams alone | Teams + PeachComm |
|---|---|---|
| Calls to other Teams users | Yes | Yes |
| Calls to and from any phone number | Needs Microsoft Teams Phone and a phone-network connection | Yes, on PeachComm Webex Calling |
| Your business number and caller ID | Needs Microsoft Teams Phone | Yes |
| Cisco desk phones (click to call from Teams) | Not part of Teams-to-Teams calling | Yes |
| Multiple lines with caller ID choice | Not part of Teams-to-Teams calling | Yes |
| Who provides phone service and support | Microsoft, once you add Teams Phone | PeachComm's US-based team |
What your team can do from Teams
- Call by phone number, extension, directory search (Outlook and Microsoft Entra contacts) or speed dial
- Call a chat contact or channel member without leaving the conversation
- Pick which line to call from when you have more than one, each with its own caller ID
- Recent calls, including calls on shared lines
- Voicemail with transcription, with missed-call and voicemail alerts in a Teams chat
- A calling dock on Windows: mute, hold, conference, park and transfer from one small window, and start and stop recording when call recording is turned on for you
- Call forwarding and notification settings from inside Teams
- Your Teams status changes to “In a call” during Webex calls, and Do Not Disturb syncs both ways
- Live closed captions on desktop calls
- AI noise removal that cuts background sound
- AI call summaries during calls on Basic, Standard and Premium (admin-enabled, English)
People licensed for them can also open the Webex Attendant Console* and Customer Assist (a separate package) from the same app in Teams. See all PeachComm integrations, including Outlook and Google.
No Microsoft Teams Phone licenses to add
The Microsoft side
Each person keeps the Microsoft 365 or Teams license they already have. You don't need Microsoft Teams Phone, Microsoft Calling Plans or Direct Routing trunks.
The PeachComm side
Each calling user has a PeachComm Basic, Standard or Premium license, and the Teams integration comes with all three at no extra charge. Your phone bill and phone support come from PeachComm. Compare plans.
Setup: what PeachComm handles and what your Microsoft admin does
1PeachComm
Sets up your Webex Calling users, numbers, porting, auto attendant and desk phones, then turns on the Teams settings in Webex Control Hub.
2Your Microsoft admin
Allows and pins Cisco Call in the Teams admin center and grants presence permissions. We walk them through each step.
3Each user
Has the Webex app installed, signs in once, then opens Cisco Call in Teams. See how to install the apps.
Prefer to see it first?
Call 877-953-8741 and we'll show you Webex Calling in Teams before you switch.
Keep your desk phones, numbers and call flows
Not everyone wants to call from a laptop. Reception desks, warehouses and conference rooms can keep desk phones on the same PeachComm system, and anyone can start a call from Teams on their Cisco desk phone. Basic, Standard and Premium all come with the Webex app and a desk phone, so people can call from Teams and keep their Cisco desk phone. PeachComm moves your existing numbers, and your auto attendant and business hours run on Webex Calling and ring people in Teams. Call recording is on every plan.
- Cisco 9800 Series desk phones
- Cisco-certified Poly and Yealink phones
- The Webex app on computers and phones, for anyone outside Teams
See Cisco Call for Microsoft Teams in action
A short overview from Cisco that walks through calling inside Microsoft Teams.
In the video (3 minutes): Cisco Call in the Teams sidebar, the dialpad, directory search and speed dial, call history and voicemail, status sync, missed-call alerts and the calling dock. See how PeachComm business phone systems work.
Frequently asked questions
Do we need Microsoft Teams Phone licenses to make calls from Teams?
No. With Cisco Call for Microsoft Teams, your calls run on PeachComm Webex Calling, so there are no Microsoft Teams Phone licenses to add. Each person needs a Microsoft 365 or Office 365 plan with Teams, or a Teams license.
How does Webex Calling work inside Microsoft Teams?
Cisco Call adds your business phone line to the Teams sidebar and to your chats. The Webex app runs in the background on each computer, and calls connect through PeachComm Webex Calling. People dial a phone number, an extension or a coworker without leaving Teams.
Does calling from Microsoft Teams cost extra with PeachComm?
No. Calling from Microsoft Teams comes with Basic, Standard and Premium at no extra charge. Add-ons like the Webex Attendant Console* are priced separately.
Can we keep our phone numbers and Cisco desk phones?
Yes. PeachComm moves your existing business numbers to Webex Calling, and people can start calls from Teams on their Cisco desk phone. Basic, Standard and Premium all come with the Webex app and a desk phone. Your auto attendant and business hours keep working, too.
Does it work on macOS and on phones?
Yes. Cisco Call works in Microsoft Teams on Windows and macOS computers and on iOS and Android phones. A few tools, like the calling dock, are Windows-only, and live captions work on desktop.
What does our Microsoft 365 administrator need to do?
Your Teams administrator allows and pins the Cisco Call app in the Teams admin center and approves presence sharing. They can also turn off Teams' built-in calling so everyone uses one calling platform. PeachComm sets up the Webex Calling side and walks your Microsoft 365 administrator through the Teams steps.
See Webex Calling in Teams on your own setup
Talk with PeachComm's US-based team about moving your business calls into Teams.
*Add-on; additional charges apply.