Business texting add-on
Business Texting From Your Business Number
PeachComm business texting lets your team send and receive text messages from your business phone number, right inside the Webex app on Standard and Premium plans. Customers text the number they already call, and every conversation stays with the business, not on someone's personal phone.
Business texting is an add-on* for Basic, Standard and Premium plans. Pricing starts at $9.95 per month per texting number. See pricing.
Text customers from the number they already know
- Texting software for business that sends two-way SMS and MMS from your business number, not employees' personal phones.
- Most existing business numbers can be text-enabled, so customers have no new number to save.
- Send and receive photos: a damaged part, a signed form, a job-site picture.
Texting inside the Webex app
Texting works inside the Webex app on Standard and Premium plans. Basic users text from a separate texting app.
- Team texting and calls in one place, in the Webex app.
- Text from your computer or your phone in the Webex app.
- Share a texting number with your team in a Webex space on Standard and Premium plans.
- In a space, several people can see and answer texts on the shared number without each needing their own texting license. Pricing is per texting number.
- On Standard and Premium, there's no separate texting app to learn.
- Texts stay with the business. Every conversation is tied to the business number, not an employee's personal phone, so when someone leaves or a teammate takes over, the full thread is still there in Webex.
- Need to keep records of your texts? Optional message archiving is available.* Ask us about pricing.
Group texts and Outlook contacts
- Group messaging, so several people can share one text conversation.
- Contacts sync with Outlook, so your team texts from the contact list it already uses.
Opt-outs handled automatically
- When a customer replies STOP, they're opted out for every user on the account.
- Opt-outs apply to every user, so no employee has to keep track of them.
10DLC registration, handled for you
- Carriers require US businesses that text from a standard 10-digit number to register their brand and how they use texting. Registered messages get delivered more reliably.
- PeachComm registers your business's texting campaign with the carriers for you.
Connect texting to the software you already use
- An API and an incoming-message webhook let your own software send texts from your business number and receive incoming texts.
- Ask us about setup for your software.
- Already using a CRM? See CRM integrations.
How businesses use texting
Field service
Arrival windows and job-site photos.
Retail
Order-ready and pickup notices.
Insurance
Photo intake for claims.
Staffing
Interview and shift confirmations.
See more examples on our industries page.
How to add business texting
1Pick your numbers
Tell us which numbers should text.
210DLC registration
We register your texting campaign with the carriers (10DLC).
3Start texting
Your team starts texting in the Webex app on Standard and Premium, or in the texting app on Basic.
Business texting is an add-on* for Basic, Standard and Premium plans. It isn't included in the plan price.
Business texting pricing (per texting number, per month)
| Texts per month | Price |
|---|---|
| 250 texts | $9.95 /mo |
| 500 texts | $14.95 /mo |
| 1,000 texts | $19.95 /mo |
| 2,000 texts | $24.95 /mo |
Plus a $5 monthly 10DLC campaign registration fee per business.
*Additional charges apply, including the $5 monthly 10DLC campaign registration fee per business.
Business texting FAQ
Can I text customers from my existing business phone number?
Yes, in most cases. PeachComm text-enables the business number you already use, so customers see the same number whether you call or text.
Where do my employees send and receive business texts?
On Standard and Premium plans, employees text inside the Webex app on their computers and phones, in the same place they make and take calls. Basic users text from a separate texting app. Either way, every conversation stays tied to the business number instead of someone's personal phone.
Can I send photos and group texts?
Yes. PeachComm business texting supports SMS and MMS, so your team can send and receive photos, and it supports group messaging.
Can my team share one texting number?
Yes, on Standard and Premium plans. You can share a texting number with your team in a Webex space. In a space, several people can see and respond to texts on that shared number without each needing their own texting license, because pricing is per texting number.
What is 10DLC registration, and do I need it?
Yes, if your business texts customers from a standard 10-digit phone number. 10DLC is the carrier registration that tells carriers who your business is and how it uses texting, so your messages get delivered reliably. PeachComm registers your business's texting campaign with the carriers for you.
What happens when a customer replies STOP?
That customer is opted out automatically, so your business number stops texting them. Opt-outs are enforced for every user on the account, not left to each employee to remember.
Is business texting included in my PeachComm plan?
Business texting is an add-on, so it isn't included in the plan price. Pricing starts at $9.95 per month per texting number for 250 texts, plus a $5 monthly 10DLC campaign registration fee per business. You can add it to any Basic, Standard or Premium plan. Texting works inside the Webex app on Standard and Premium, and Basic users text from a separate texting app.
Ready to text from your business number?
Tell us which numbers should text, and PeachComm handles the 10DLC registration.