Business Phone Systems for HVAC, Plumbing and Electrical Companies
An HVAC, plumbing or electrical company needs a phone system that sends office-hours calls to dispatch and after-hours emergencies to whoever is on call. Every callback should go out on the company number, even from a tech's cell phone. PeachComm sets that up on Webex Calling, with Cisco desk phones and Cisco-certified Poly and Yealink phones, from $24 per user per month.
PeachComm — a Cisco partner.
What phone system does an HVAC or plumbing company need?
An HVAC or plumbing company needs a main number with an auto attendant, a call queue for dispatch, business-hours and after-hours schedules, and mobile apps so techs use the company number.
- A menu that sorts the calls. Options for service, estimates, billing and emergencies send each caller to the right people.
- A dispatch queue. When the dispatcher is on another line, callers hear a hold message instead of a busy signal, and calls overflow to other office staff and to cell phones instead of rolling to voicemail.
- After-hours emergencies. After hours, the emergency option rings the on-call tech's phone or a short hunt list.
- Techs on the company number. With the Webex App, techs call customers back from the company number, not a personal cell number.
How do you route after-hours emergency calls to the on-call tech?
Use a time-of-day schedule. After hours, the menu offers an emergency option that rings the on-call tech's phone or a short hunt list, and non-emergency callers leave a voicemail that arrives by email. Your admin can update routing and the on-call number from a web browser, or we'll do it for you. Users can update their own call forwarding anytime from the Webex App or a web browser.
| Office hours | After hours | |
|---|---|---|
| First stop | Auto attendant: service, estimates, billing, emergency | After-hours greeting with an emergency option |
| Emergency calls | Dispatcher queue | On-call tech's phone or a short hunt list |
| Everything else | Dispatcher queue, then overflow to other staff and cell phones | Voicemail to email for the office |
How do I keep from losing calls in the busy season?
Put callers in a queue instead of letting calls ring unanswered. Call queues hold callers with a message, overflow rings other staff and cell phones, and voicemail to email sends each message to the office right away. The Webex App shows missed calls and voicemail in one place, with one-click callback. An AI Receptionist* can answer when everyone is busy, collect the caller's details and send them to your team.
Can techs call customers without showing their personal number?
Yes. With the Webex App on a tech's cell phone, calls go out from your business number instead of the tech's personal number. We register your business name for caller ID; how it displays depends on the recipient's carrier. Your business number works on every device: desk phone, computer and cell phone.
What you get
- Webex Calling on Cisco 9800 Series desk phones and Cisco-certified Poly and Yealink phones, plus the Webex App on computers and cell phones
- Auto attendant, call queues, hunt groups, business-hours and after-hours schedules, visual voicemail and voicemail to email
- Call recording, included on every plan, for job details, quotes and coaching new dispatchers. Recording laws vary by state, and some require every party's consent, so your business is responsible for letting callers know a call may be recorded.
- AI call summaries and transcripts of recorded calls, included on every plan, even Basic
- Cisco Call for Microsoft Teams and Outlook click to call, included on every plan
- Business texting* for arrival windows and photos of the problem
- AI Receptionist* to answer when everyone is busy
- On-Hold Messaging*: upload your own message, and we'll set it up, so waiting callers hear about service plans and seasonal tune-ups
- Attendant Console* for a busy dispatch desk
*Additional charges apply.
How switching works
- We port your numbers, so customers keep calling the number on your trucks, yard signs and website.
- We set up your call flow. We build your menus, dispatch queue, after-hours schedules and on-call path with you, then test everything before go-live. We recommend switching outside your peak season.
- We train your team and stay available. Most support is remote from our Woodstock, GA team, and an on-site technician is available upon request.
Plans
- Basic: $24/user/month. Calling, auto attendant, queues, voicemail, call recording and AI call summaries.
- Standard: $34/user/month. Adds team messaging and meetings for up to 100 people.
- Premium: $39/user/month. Adds meetings for up to 1,000 people and cloud meeting recording.
Prices are for accounts with 2 or more users. Mix plans on one account. Compare all plans
How it works
Example: After-hours emergencies that reach the on-call tech. A plumbing company's after-hours calls went to one shared voicemail box. PeachComm ported the company's numbers and set up an after-hours schedule with an emergency option that rings the on-call tech's cell phone, then a short hunt list. Other callers leave a voicemail that the office gets by email.
Example: A dispatcher on the first hot day of summer. An HVAC company's dispatcher couldn't keep up when the weather turned. PeachComm built a dispatch call queue with a hold message and overflow to other office staff and to cell phones. Techs return calls from the Webex App, so customers see the company's caller ID.
These are typical examples.
Commercial contractor with jobsites? See construction company phone systems.
HVAC, plumbing and electrical phone system FAQs
What's the best phone system for an HVAC or plumbing company?
The best phone system for an HVAC or plumbing company has an auto attendant, a dispatch call queue, after-hours routing to the on-call tech and mobile apps that put the company number on every tech's cell phone. PeachComm sets this up on Webex Calling, starting at $24 per user per month for accounts with 2 or more users.
How do I send after-hours emergency calls to my on-call technician?
Use an after-hours schedule. Callers hear a greeting with an emergency option, which rings the on-call tech's phone or a short hunt list. Non-emergency callers leave a voicemail that arrives in the office's email. During office hours, the same number goes to your dispatcher queue.
Can I change who is on call without calling PeachComm?
Yes. Your admin can update routing and the on-call number from a web browser, or we'll do it for you. Your admin decides which phone the emergency option rings each week. Users can update their own call forwarding anytime from the Webex App or a web browser. Customers keep dialing the same business number.
Can my techs use the business number from their cell phones?
Yes. With the Webex App, techs make and take calls on the company number from their own cell phones, and customers see your business caller ID instead of a personal number. Missed calls and voicemail show up in one place in the app, with one-click callback.
Does it work with ServiceTitan or Housecall Pro?
It runs alongside them, and your team keeps using the tools it has today. Set the Webex App as your computer's calling app, and with the Webex browser extension, phone number links in web-based software call out from your business number. We don't promise a deeper integration, so ask us before you plan on one.
Do you offer an AI receptionist?
Yes. The AI Receptionist is an add-on, so additional charges apply. When your dispatcher and office staff are all on other calls, it can answer, collect the caller's details and send them to your team. Your call queues, hunt groups and after-hours schedule keep working the same way alongside it.
Get a quote for your shop
Tell us how many office staff and techs you have and what you use today, like cell forwarding, an old phone system or another provider. We'll recommend a setup with clear pricing.