PeachComm — a Cisco partner
Webex Calling Integrations for Outlook, Google, Teams & Your CRM
PeachComm's Webex Calling connects with Microsoft Teams, Outlook, Google Workspace and web-based CRMs, so your team calls from the apps it already uses. Teams calling comes at no extra charge on Basic, Standard and Premium, and click to call works from Outlook, your browser or any web-based CRM.
Make and take business calls in Microsoft Teams
Cisco Call for Microsoft Teams, at no extra charge on Basic, Standard and Premium
Keep your team in Microsoft Teams and let Webex Calling run the phone system behind it. Cisco Call for Microsoft Teams puts your business line in the Teams sidebar. Call by phone number, extension, directory search or speed dial, right from a chat or channel.
Teams on its own calls other Teams users. Calling regular phone numbers normally means buying Microsoft Teams Phone. With Cisco Call, those calls run on Webex Calling instead:
- No Microsoft Teams Phone licenses to add
- Business calling features Teams-to-Teams calling lacks, like call queues, hunt groups and desk phones
- Phone service and support from PeachComm, not Microsoft
What your team gets in Teams
- Calls to and from any phone number, showing your business caller ID
- Call queues and hunt groups, with queue sign-in and sign-out in the app
- Your auto attendant and business hours, running on Webex Calling
- Click to call from Teams on your Cisco desk phone
- Multiple lines, plus a calling dock on Windows for hold, transfer, park and call recording
- Voicemail with transcription, and call history across shared lines
- Teams status shows “In a call” during Webex calls, with Do Not Disturb in sync
- Background noise removal, plus live closed captions on desktop
- Open Webex Customer Assist from Teams (a separate package)
How the Webex Calling integration with Microsoft Teams works
- The Webex app runs in the background on each computer, and your administrator can hide its window.
- Your Microsoft 365 administrator can turn off Teams' built-in calling, so everyone uses one calling platform.
- Your team keeps its current Microsoft 365 or Teams licenses.
- PeachComm handles the setup together with your administrator.
Planning a full rollout? See Webex Calling in Microsoft Teams
Microsoft Teams questions
Does PeachComm work with Microsoft Teams?
Yes. With Cisco Call for Microsoft Teams, your team makes and takes business calls in Teams on PeachComm's Webex Calling, with no Microsoft Teams Phone licenses to add.
Do we need Microsoft Teams Phone licenses to call from Teams?
No. With Cisco Call for Microsoft Teams, calls run on Webex Calling, so there are no Microsoft Teams Phone licenses to add. Your team keeps its current Microsoft 365 or Teams licenses.
Does calling in Microsoft Teams cost extra?
No. PeachComm provides Cisco Call for Microsoft Teams with Webex Calling at no extra charge on Basic, Standard and Premium.
Is this the same as Webex Teams?
No. Webex Teams was the earlier name of the Webex app, so a Webex Teams integration today means the Webex app. Cisco Call for Microsoft Teams is different: it puts Webex Calling inside Microsoft Teams, so your team calls from Teams on PeachComm's phone system.
Outlook, Microsoft 365 and Google Workspace
Click to call from Outlook, schedule Webex meetings from Outlook or Google Calendar, and see every meeting in the Webex app.
Microsoft Outlook
Click to call and the Webex Scheduler
Click a phone number in an Outlook email or contact card to call it from the Webex app. With the Webex Scheduler add-in, anyone can add a Webex meeting to an Outlook invite, and the join link goes out with the invitation.
Google Workspace
Webex for Google Workspace
Schedule Webex meetings, including Personal Room meetings, straight from Google Calendar or Gmail in any browser. The calendar invite carries the meeting details and a join link.
Your calendar in the Webex app
Google Calendar or Microsoft 365
Connect a Google Calendar or Microsoft 365 calendar to the Webex app, and your meetings show in the app's Meetings tab, ready to join.
Outlook and Google questions
Can we call from Outlook?
Yes. Click a phone number in an Outlook email or contact card to call it from the Webex app.
Does it work with Google Calendar and Gmail?
Yes. Webex for Google Workspace schedules Webex meetings from Google Calendar or Gmail, and the invite carries the join link.
CRM integrations
A Webex Calling integration with your CRM saves your team from copying phone numbers: call from the record in one click, and with Customer Assist, open the caller's record as each call arrives.
Click to call from any web-based CRM
Basic, Standard and Premium
Set the Webex app as your computer's calling app. Then click a phone number link in a web-based CRM, and the Webex app calls it from your business number.
Screen pop with Customer Assist
Customer Assist (a separate package)
When an agent answers a queue call, Webex Customer Assist can open the caller's record in your web-based CRM automatically. See Webex Customer Assist
Using another CRM?
Ask us
Tell us which CRM your team uses, and we'll check what works with Webex Calling before you buy anything.
Salesforce
Ask us
With the Webex App for Salesforce from Cisco, your team can place and answer Webex calls without leaving Salesforce, see the matching contact or lead when a call rings, and log each call to the record. On Standard and Premium, people can also message and meet from a Salesforce record. It needs Salesforce Enterprise Edition or higher with Lightning, and the calling panel isn't available in the Salesforce mobile app. The app is free to install yourself from Salesforce AppExchange, or ask us about setup by PeachComm*.
*Setup by PeachComm is an add-on. Additional charges apply. Salesforce is a trademark of Salesforce, Inc.
CRM questions
Can we call from our CRM?
Yes. If your CRM runs in a web browser, click a phone number link and the Webex app calls it from your business number. This works on Basic, Standard and Premium.
Can our CRM show who is calling?
Yes, with Webex Customer Assist, a separate package. When an agent answers a queue call, Customer Assist can open the caller's record in your web-based CRM on the agent's computer.
Do you integrate with other CRMs?
Some CRMs connect through apps on Webex App Hub, and those may carry their own subscription. Tell us which one you use, and we'll check.
Click to call and more apps
The Webex app runs on Windows, Mac and your phone, so these integrations follow your business number. See the Webex app.
Click to call from your browser
Webex app as your calling app
Set the Webex app as the default calling app on your Windows or Mac computer, and a phone number you click on a website or in search results starts a call from your business number.
More apps on Webex App Hub
Integrations from Cisco and other developers
Webex App Hub lists more integrations for Webex, built by Cisco and by other developers. Some third-party apps carry their own subscription, so check with us before your team buys a subscription.
Click to call and app questions
How do we integrate our phone system with other business apps?
Start with the Webex app on each computer. It connects Webex Calling to Teams, Outlook, Google Workspace, your browser and web-based CRMs. We set up the integrations with your administrator.
Do we need a Webex Calling account for these integrations?
Yes. Each integration works with the Webex Calling service PeachComm provides, and some also need an administrator to enable them. We handle that part with you.
Questions about integrations
Which integration should we set up first?
Tell us which apps your team uses every day, and we'll recommend a starting point.
Looking for your meeting room or user portal? Go to Video meetings or sign in to Webex.
Tell us which apps your team uses
We'll show you how Webex Calling fits with them. Call 877-953-8741 or request a quote.
Microsoft Teams, Microsoft Teams Phone, Outlook and Microsoft 365 are trademarks of Microsoft Corporation. Google Workspace, Gmail and Google Calendar are trademarks of Google LLC.