PeachComm — a Cisco partner
Business phone systems for every industry
Every industry handles calls its own way. PeachComm sets up Webex Calling, Cisco desk phones and the Webex app to fit how your team works, at one office or many. Pick your industry below, or get a quote and tell us how your calls flow.
Healthcare: medical, dental and behavioral health
Front desks in medical, dental and behavioral health offices juggle appointment calls, refill requests, referrals and insurance questions, often while a patient waits at the counter. PeachComm sets up Webex Calling so each kind of call rings the right group, such as scheduling, billing or a clinical line, with a hunt group or call queue behind each one. After-hours routing can send callers to your answering service or an on-call number, on a schedule you control.
Providers can take calls on the Webex app from a cell phone while the practice number shows on caller ID, not a personal one. Fax to email handles referrals and records requests from an inbox, and Cisco desk phones work at the front desk and in exam rooms. Webex Calling is HIPAA-ready when configured, and we walk through those settings with your office manager.
Can we keep the practice number patients already know?
Yes. We port your existing numbers, so patients keep calling the same number.
See medical and dental phone systems HIPAA-ready phone setup Get a free quote
Legal
Law firms run on returned calls and discretion. Clients expect to reach their attorney or a paralegal quickly, and a call about a new matter shouldn't sit in a general voicemail box. PeachComm sets up an auto attendant that separates new-client intake from existing clients, with a hunt group for each practice team. Attorneys can answer the firm's number on the Webex app from a courthouse hallway or a home office, and their personal cell numbers stay private.
Visual voicemail and voicemail to email make it easier to log each message against the right matter. Call recording is available for firms that want it, and we help you set it up to match your state's consent rules. Video meetings in the Webex app, on Standard and Premium licenses, cover client conferences and deposition prep without a separate tool.
Can our receptionist see whether an attorney is already on a call?
Yes. Cisco desk phones and the Webex app can show a colleague's line status, so calls get transferred to someone who is free.
Accounting, tax & financial services
Call volume at accounting, tax and financial services firms rises and falls with the calendar. Tax season, quarter-end and renewal periods bring a wave of client calls, then things settle. With Webex Calling you add users when seasonal staff start and remove them when the season ends, and you can mix Basic, Standard and Premium licenses so each person gets the features their role needs. Call queues hold callers in order during the busiest weeks, and after-hours greetings tell clients when the office reopens.
Advisors and preparers can work from home on the Webex app with the firm's number on caller ID. Fax to email still matters for signed forms and bank documents, and the Webex integrations for Microsoft Outlook and Salesforce* let staff call clients in one click and see who is calling before they answer.
Can seasonal staff work from their own computers?
Yes. The Webex app runs on Windows and Mac computers and on cell phones, so a seasonal preparer can start without a desk phone.
Insurance
Insurance agencies field quotes, policy changes, billing questions and claims, and each kind of call belongs with a different person. PeachComm sets up an auto attendant and call queues that send new-quote callers to producers and service requests to account managers, so a claim call doesn't wait behind a billing question. When a storm or a renewal cycle pushes call volume up, overflow rules move callers to another group instead of sending them to voicemail.
Producers who are out of the office answer on the Webex app with the agency number showing. Call recording helps with training and keeps a record of coverage conversations. Business texting lets clients send a photo of a damaged car or a signed form from their phone. Agencies with several offices run every location on one system.
Can callers reach a specific office?
Yes. Each location can have its own main number and auto attendant, with easy transfers between offices.
Real estate & property management
Property managers take calls about leasing, rent, maintenance and emergencies, sometimes around the clock. PeachComm sets up an auto attendant that separates prospective tenants from current residents and sends maintenance calls to a dedicated group. After hours, a schedule can forward urgent maintenance calls to the on-call technician's cell phone while other callers leave a message.
Leasing and real estate agents spend the day showing properties, so the Webex app lets them answer the office number from a cell phone and call back without giving out a personal number. Business texting handles showing confirmations and quick resident updates. Each community or office can have its own number on one system. POTS line replacement can also cover the old copper lines that still serve gates, elevators or fire panels in many buildings.
Can after-hours calls go to whoever is on call this week?
Yes. You can change the on-call number yourself, or call us and we'll change it.
Home & field services
HVAC, plumbing, electrical, pest control and cleaning companies win jobs by answering the phone. When a technician is under a house and the dispatcher is on another line, a missed call often turns into a job for a competitor. PeachComm sets up hunt groups and call queues so new-job calls ring the office team first, then roll to a backup instead of voicemail. An AI Receptionist* can answer when everyone is busy, collect the caller's details and send them to your team.
Technicians carry the business number on the Webex app, so customers see your company name on every callback. Business texting covers arrival windows and quick photos of the problem. Seasonal rushes, like the first heat wave of the summer, are easier when you can add users for a few months.
Can our dispatcher see which calls were missed?
Yes. The Webex app shows missed calls and voicemail in one place, with one-click callback.
Construction
Construction companies split their time between the office, the yard and the job site. Estimators, project managers and superintendents need to reach each other and take calls from owners, subcontractors and suppliers without hunting for numbers. PeachComm puts the company number on each person's cell phone through the Webex app, so field staff can make and take business calls from the site and the office can transfer a call to them like any other extension. A main line with an auto attendant sends bid requests, accounts payable and project calls to the right people.
Job-site trailers can use Cisco desk phones on an internet connection, and moving a phone to the next project needs no new phone line. Video meetings on Standard and Premium licenses help with remote walkthroughs and project reviews.
What happens to a project manager's extension when they leave?
You can reassign the extension and voicemail to someone else, so calls about that project still reach your team.
Manufacturing & distribution
Plants and warehouses need phones in the front office, the shipping desk and the break room, plus a fast way for customers and suppliers to reach the right person. PeachComm sets up hunt groups for sales, customer service and shipping, so an order question or a late-truck call reaches someone who can act on it. Cisco desk phones cover offices and shipping desks, and supervisors who walk the floor can answer on the Webex app from a cell phone.
Old copper lines that still run fax machines, alarm panels or elevators can move to POTS line replacement. Several plants or warehouses can share one system, with extension dialing between sites. If your team uses Salesforce*, the Webex integration shows the caller's record when a customer calls.
Can we keep a fax line for purchase orders?
Yes. Fax to email sends and receives faxes from an inbox, and POTS line replacement covers fax machines you want to keep.
Transportation & logistics
Dispatchers, drivers, brokers and customers all call at once when a load is late or a route changes. PeachComm sets up call queues for dispatch and customer service, so callers wait in order instead of hearing a busy signal. When your dispatch team needs supervisor tools and queue reporting, Webex Customer Assist adds them, sold as a separate package.
Drivers and field managers can use the Webex app on their cell phones to call customers from the company number. Terminals and warehouses in different cities share one system, with extension dialing between them. After-hours schedules send urgent calls to an on-call dispatcher, and call recording keeps a record of delivery instructions when you need one.
Can drivers call customers without showing their personal number?
Yes. Calls placed from the Webex app show your business number on caller ID.
Retail
Stores get calls about hours, stock, orders and returns, often while staff are helping someone at the register. PeachComm sets up an auto attendant that answers common questions like hours and directions, then routes the call to the right department or store. A hunt group can ring several phones on the floor, so the first person who is free can answer it.
Retailers with several locations can put every store on one system, with extension dialing between stores and a central number for customer service. An AI Receptionist* can handle routine questions during the busiest hours. Business texting lets customers know an order is ready for pickup. Desk phones at the counter and the Webex app on a manager's cell phone cover both the floor and the back office.
Can each store play its own hours greeting?
Yes. Each location can have its own schedule, holiday hours and greeting.
Hospitality & restaurants
Restaurants, hotels and event venues get reservation calls, catering inquiries, delivery questions and vendor calls, and the busiest hours for calls are also the busiest hours on the floor. PeachComm sets up an auto attendant that answers hours, location and reservation questions first, then routes catering and event calls to a manager. An AI Receptionist* can pick up when the host stand is swamped.
Cisco desk phones work at the front desk, in the back office and in the sales office. Groups with several locations share one system and one central number for catering or private events. Owners and managers can answer the business line from the Webex app after hours, and business texting covers reservation confirmations.
Can we change the greeting for holidays?
Yes. Holiday schedules play a different greeting and route calls differently on the days you choose.
Automotive: dealers and service shops
Dealerships and auto service shops split calls between sales, service, parts and the business office, and each department has its own rhythm. PeachComm sets up an auto attendant and hunt groups so service appointments, parts orders and sales leads go straight to the right team. Overflow rules keep the service line from ringing out during the morning rush.
Service advisors can call customers back from the Webex app with the dealership number showing, and business texting sends repair updates and pickup notices. Call recording helps managers review sales and service calls for training. Shops with several locations share one system with extension dialing between them, and if you use Salesforce*, the Webex integration can show a customer's record when they call.
Can sales calls go to the next salesperson in line?
Yes. A hunt group can rotate calls among your salespeople in order.
Education
Private schools, charter schools, tutoring centers and training programs handle calls from parents, students, vendors and staff, and the front office often has one or two people covering everything. PeachComm sets up an auto attendant that sends attendance, admissions, business office and transportation calls to the right person. Teachers and staff can use the Webex app on a computer or cell phone, so they can return a parent's call without sharing a personal number.
Video meetings on Standard and Premium licenses cover parent conferences and staff meetings. Schedules handle school breaks and weather closings with a different greeting. Campuses with several buildings can share one system, and POTS line replacement can cover old copper lines for fire panels, alarms and elevators.
Can we switch to a weather-closing greeting from home?
Yes. An administrator can change the greeting and call routing from a web browser, or call us and we'll make the change.
Government & nonprofit
Local agencies, nonprofits and churches often run lean front offices that still need to route calls well and keep costs predictable. PeachComm sets up an auto attendant that sends callers to programs, departments or volunteers, with schedules for office hours and holidays. You choose a Basic, Standard or Premium license for each person, so a part-time receptionist and a program director each get the features they need.
Staff who work from home or in the field can use the Webex app with the organization's number on caller ID. Video meetings on Standard and Premium licenses cover board meetings and remote volunteers. Old copper lines for alarms and elevators can move to POTS line replacement, and offices in several locations can share one system.
Can several volunteers cover one phone line?
Yes. A shared desk phone or a hunt group lets several people answer the same line.
Staffing & recruiting
Recruiters spend the day calling candidates and clients, and both expect a quick callback. PeachComm puts the agency's number on each recruiter's cell phone and computer through the Webex app, so candidates see a business number they recognize and recruiters can work from the office, from home or between client visits. Business texting is often the fastest way to confirm an interview or a shift, and it keeps those messages on the business number.
If your agency uses Salesforce*, the Webex integration shows who is calling and logs the call. Call queues for job seekers and hunt groups for client accounts make sure calls reach a person, and a busy recruiter's line can roll to a teammate. When a big contract means more recruiters, adding users is quick.
What happens to a recruiter's number when they leave?
The number stays with your agency, and you can reassign it to the next recruiter.
Technology & IT services
Software companies, IT service providers and managed service teams work across offices, home desks and customer sites, and their support lines can't go quiet when a customer has an outage. PeachComm sets up call queues and hunt groups for sales, support and billing, so each caller reaches the right team, and after-hours schedules can send urgent support calls to whoever is on call. Engineers and account managers use the Webex app on a computer or cell phone, with the company number on caller ID wherever they work.
Video meetings and team messaging on Standard and Premium licenses keep remote teams in the same app they use for calls. When the support desk grows into a contact center, Webex Customer Assist adds queues, screen pop and supervisor tools, sold as a separate package. Webex integrations for Microsoft Teams and Salesforce* let staff call from the tools they already use.
Can remote engineers share one support number?
Yes. A call queue or hunt group can ring engineers wherever they are, on the Webex app or a desk phone.
Don't see your industry?
Tell us how your team takes calls, and we'll recommend a setup. Call 877-953-8741 or request a quote.
*AI Receptionist is an add-on. Additional charges apply. *The Salesforce integration is an add-on. Additional charges apply. Webex Customer Assist is sold as a separate package.