PeachComm — a Cisco partner
Cloud Business Phone Systems
PeachComm runs your business phone system in the cloud on Webex Calling. Calls ring on Cisco desk phones, computers and cell phones, and our US-based team handles setup and support.
A business phone system that lives in the cloud
A cloud phone system, also called a VoIP phone system or business VoIP, runs your calls over the internet instead of through a box in a back closet. All you need to get started is an internet connection. Shopping for a small business phone system for a handful of people, or one that covers hundreds of users across several sites? Either way, each person gets the license that fits their role.
Get a quote for your business phone system
Tell us how many users you have and whether they need desk phones. We'll recommend licenses and phones.
What every plan includes
Basic, Standard and Premium all start with the same business phone system features.
- Business calling on desk phones and in the Webex app on computers and phones
- An auto attendant that greets callers and sends them to the right person
- Music on hold
- Voicemail with transcription, plus visual voicemail in the app
- Call forwarding: always, or when you're busy, don't answer or can't be reached
- Single number reach, so your business number can ring your cell phone
- Call recording
- E911 emergency calling with location updates
- Calls in Microsoft Teams with Cisco Call for Microsoft Teams, at no extra charge
- An online admin portal
Run a healthcare practice? Our phone system is HIPAA-ready when configured.
How a call reaches you
- Desk phone
- Computer (Webex app)
- Phone (Webex app)
Office can't be reached? Calls forward to a cell phone or another number you choose.
See it in Control Hub
Watch an admin change one person's calling and AI settings and set up a call queue in Webex Control Hub, or ask our team to make the change for you.
Why businesses move their phones to PeachComm
Mix and match licenses
One location or many, you choose a license for each user. Put Basic on lobby and break room phones, Standard on most desks, and Premium for people who run a lot of meetings. Every account comes with an auto attendant, music on hold and an online admin portal.
Manage changes yourself
A designated admin can add or remove users, reset passwords, update the auto attendant and call routing, and pull call reports from a web portal. No ticket, no wait. Users manage their own call forwarding, greetings, voicemail and call history in the Webex app.
No big upfront cost
Cloud calling replaces the on-site phone system and the capital spending that comes with it. You pay per user each month and get updates as they roll out, without buying new hardware every few years.
Ready for growth
One cloud phone system covers every location and remote worker with one dialing plan. A new hire can be added from the admin portal in minutes. Standard and Premium add meetings and messaging. Click to call works from web-based CRMs on every plan, and Salesforce setup by PeachComm is an add-on*.
Manage your phone system online
Your admin works in Webex Control Hub, a web portal at admin.webex.com. Each user gets a self-service portal at user.webex.com, plus the settings in the Webex app.
For admins
- Add and remove users, and reset passwords
- Change the auto attendant, call routing and business hours schedules
- View call history and reports
For each user
- Set call forwarding
- Record voicemail greetings
- Listen to voicemail and review call history
Prefer that we make the change? Ask, and our support team will handle it.
Setup and support from our US-based team
We handle the move, so your team keeps working while it happens.
Choose
We help you pick desk phones and the right license for each person.
Port
We move your existing numbers and schedule the switch, so callers keep reaching you.
Configure
We set up your auto attendant, call routing and schedules.
Train
We show your team the desk phones and the Webex app.
After you go live, support comes from PeachComm's own team. Videos and user guides are in our Customer Learning Center.
Desk phones or the Webex app
Give each person a Cisco desk phone, the Webex app, or both. Calls, voicemail and call history stay in sync either way.
Cisco Desk Phone 9800 Series
The 9811 has a 2.6-inch grayscale screen, the 9841 a 3.5-inch grayscale screen, the 9851 a 3.7-inch color screen, the 9861 a 5-inch color screen, and the 9871 a 5-inch color touchscreen. PeachComm also offers Cisco-certified Poly and Yealink phones.
See desk phones · Business desk phones & accessories
The Webex app
The Webex app turns a Windows or Mac computer, phone or tablet into a business phone with your business number. See the Webex app
Moving from an on-site phone system
- No large upfront hardware purchase and no phone closet to maintain.
- Every location shares one dialing plan, so extensions work across sites.
- Opening a new office means adding users and phones, not buying another phone system.
Planning the switch? Use our Making the Move checklist.
Plans and add-ons
Basic
Business calling on a desk phone or in the Webex app, with voicemail, call forwarding and call recording. Messaging and meetings aren't included in Basic.
Standard
Everything in Basic, plus Webex messaging and video meetings, with a Personal Room for each user.
Premium
Everything in Standard, plus larger meetings and more meeting features, like AI meeting summaries and cloud recording.
Add-ons
- AI Receptionist*
Available now. An AI agent answers and routes calls when your team is busy or out of the office.
- Webex Attendant Console*
A desktop console for receptionists who transfer a lot of calls.
- Fax line* ($24/month per line)
Send and receive faxes by email with an OpenText fax line. See fax to email
- Salesforce setup by PeachComm*
The Webex App for Salesforce is free to install yourself, or we can set it up for you. See CRM click to call
Need a contact center for a support or sales team? Customer Assist is a separate package.
*Additional charges apply.
Get started in 3 steps
How many users?
Count everyone who needs a phone number or extension, including shared phones in lobbies and break rooms.
Desk phones or mobile only?
Decide who needs a Cisco desk phone and who will use only the Webex app.
Which plan?
Pick Basic, Standard or Premium for each person. You can mix plans on one account.
Frequently asked questions
What is a cloud business phone system?
A cloud business phone system is a phone system that runs over the internet instead of on a box in your office. It's also called a VoIP phone system. Calls ring on desk phones, computers and cell phones, and you manage everything from a web portal.
What's included in every PeachComm plan?
Every plan includes business calling on desk phones and in the Webex app, an auto attendant, music on hold, visual voicemail with transcription, call forwarding, single number reach and call recording. Messaging and meetings are included in Standard and Premium.
Can we add lines or locations without interrupting service?
Yes. New users and locations are added from the admin portal or by our team, without changes to your existing lines, and every location shares one dialing plan.
What happens to our calls if our office loses its internet connection?
Calls can forward automatically to a cell phone or another number when your phones can't be reached. People can keep answering in the Webex app on their phones.
Can we keep our current phone numbers?
Yes, in most cases. PeachComm moves (ports) your existing numbers to your new phone system and schedules the switch, so callers keep reaching you.
Who manages changes after setup?
Your admin can make changes in the online portal, and each user can manage their own forwarding, greetings and voicemail. Our support team can also make changes for you.
Ready for a new business phone system?
Tell us how many users you have and who needs a desk phone. We'll send a quote with the right licenses and phones.
Microsoft Teams is a trademark of Microsoft Corporation. Salesforce is a trademark of Salesforce, Inc.