Webex Calling

What is Webex Calling?

Webex Calling is Cisco's cloud phone system for business. Your phone system runs in Cisco's cloud instead of in a closet, so there's no PBX to buy or maintain. You get business calling, voicemail, auto attendants and call routing on desk phones, computers and mobile devices.

Why buy Webex Calling from PeachComm?

PeachComm — a Cisco partner — gives you more than a Webex subscription. A dedicated PeachComm team designs your setup, moves your numbers, installs and configures everything, trains your staff and supports you after go-live. You can lean on us for everything, or manage day-to-day changes yourself in Webex Control Hub and the Webex App.

Why is cloud calling good for small business?

Instead of buying separate solutions for office phones, mobile and collaboration, small businesses can reduce costs with one system that covers every employee. Staff stay reachable on desk phones, computers and smartphones, so you don't miss customers—and you can add, move or change users without truck rolls or new hardware.

Can we manage the system ourselves?

Yes. Administrators can make changes in Webex Control Hub, and users can manage their own settings, voicemail and forwarding in User Hub or the Webex App. Many customers mix the two: they handle routine changes and call PeachComm for the rest.

We have several offices. Can each location manage its own users?

Yes. You can name a location administrator for each office. They can reset passwords, update user details and push phone firmware updates for their own site, without access to your other locations. PeachComm sets this up during onboarding.

What's included?

Business calling with auto attendants, hunt groups, call queues, voicemail-to-email, call forwarding, Single Number Reach, call recording, Microsoft Teams integration and the Webex App for desktop and mobile. Optional add-ons include Customer Assist call-center tools, AI Receptionist, Webex Attendant Console and Webex Meetings / Webex Suite bundles. See our Glossary for details.

Can we keep our phone numbers?

Yes, in most cases. PeachComm handles the number transfer (porting) from your current carrier.

Does it work on mobile phones?

Yes. With the Webex App, your smartphone becomes your business phone: calls show your business number, and you can move calls between your desk phone, computer and mobile.

Does it work with Microsoft Teams?

Yes. Webex Calling can be used inside Microsoft Teams, so your staff can use Teams with your business phone number.

Will we know who's calling before we answer?

Yes. Calls show the caller's name and number. When an outside call comes in with no name, Webex Calling checks your company contacts and shows the name you've saved. That helps home services and property management teams tell a customer, tenant or vendor apart before they pick up.

What equipment do we need?

A reliable internet connection, plus one of these:

• Cisco desk or conference phones, or Cisco-certified third-party phones that PeachComm supports

• The Webex App on a computer or mobile device (no hardware needed)

• A Cisco analog adapter for fax machines and other analog devices

Already have phones? Ask us whether your models are Cisco-certified for Webex Calling.

Will call quality be good on our internet?

Webex Calling needs only modest bandwidth per call. Before install, PeachComm reviews your network and recommends settings such as voice prioritization (QoS/VLAN) for clear, reliable calls. An on-site technician is available on install day upon request.

What happens if our internet or power goes down?

Calls can automatically forward to a mobile or backup number, and users can keep working from the Webex App on their phones.

How does 911 work?

Each location has an emergency address, and 911 calls send a dispatchable location and callback number as U.S. rules require. PeachComm guides you through 911 setup during deployment. Keeping emergency addresses accurate, including when people or phones move, is ultimately the customer's responsibility.

Is our voicemail secure?

Yes. Each mailbox is protected by a PIN, and Webex Calling can stop callers who are leaving a message from jumping into the voicemail menu. That prevents mailbox lockouts and PIN guessing. PeachComm can turn this on for your company.

Can it handle a call center or busy front desk?

Yes. Call queues, Customer Assist (screen pop, reporting, supervisor tools) and Webex Attendant Console support everything from a single receptionist to small contact centers. With Customer Assist, queue calls can auto-answer after a short tone, so callers reach an agent faster.

Can we record calls?

Yes. Webex Call Recording is the default and is included on all plans. Dubber Go is also available. Your administrator chooses who hears the recording tone (your staff, outside callers, or both), and only one tone plays on a conference call. You can also record selectively, for example only outside calls, or only inbound or outbound calls. That helps support compliance for insurance agencies and accounting firms without recording more than you need. See Call Recording in our Glossary for details.

How long does a move to Webex Calling take?

It depends on size and number porting. Small offices can often go live within a few weeks. PeachComm gives you a timeline at the start and manages every step.

What's the difference between VoIP and Webex Calling?

VoIP is the technology that carries calls over the internet. Webex Calling is a complete business phone system built on it, with calling, mobility, messaging, meetings and management tools in one Cisco platform.

VoIP basics

What is VoIP?

VoIP (Voice over Internet Protocol) technology enables you to make and receive telephone calls over a broadband Internet connection instead of over a traditional phone line.

How does VoIP work?

With VoIP, voice traffic is converted into data packets and transmitted over the public Internet and/or over a private IP network. When you call a landline or cell phone number, the data packets are converted to a regular telephone signal before they reach the party you're calling.

What are the benefits of VoIP?

• Reduced local and long-distance charges

• One network to manage for both voice and data, instead of two

• Reduced travel costs—thanks to online conferencing, easy-to-use video calls, and other collaboration tools

• Easily make adds, moves, and changes to the small business phone system as needed

• Employees have more ways to stay connected and customers can reach them more easily

• Take all of your phone system's features with you for use at home, at the office, or on the road

How is VoIP different from unified communications (UC)?

VoIP refers to basic Internet-based telephony. Unified communications builds on VoIP with presence (who's available), messaging, video and screen sharing, and advanced call handling such as auto attendants and call queues. Webex Calling is a full UC platform: business calling plus the Webex App for messaging, meetings and mobility.

What equipment do I need for VoIP?

For a basic VoIP system, you need a broadband Internet connection and one of the following: a VoIP-enabled (IP) phone; a traditional phone connected to an adapter; or a computer or mobile device with VoIP software (such as the Webex App).

Many businesses run VoIP and unified communications on managed or private network paths with better security and quality than best-effort public Internet alone. Prioritizing voice over other traffic (QoS) helps ensure clear audio. PeachComm reviews your network as part of every Webex Calling deployment.

Questions? Call PeachComm at 877-953-8741.