Business Phone Systems for Retail Stores

A retail phone system should give every store its own main number, let any available phone in the store answer, and let stores and headquarters reach each other by extension. PeachComm runs phone service for retailers, including chains with many locations. We set up your stores on Webex Calling, with Cisco desk phones and Cisco-certified Poly and Yealink phones, from $24 per user per month.

PeachComm — a Cisco partner.

What phone system does a retail store need?

A retail store needs its own main number, a call queue so any available phone can answer, extension dialing to other stores, and paging for the sales floor.

• A main number for every store. Each store is its own location on one company-wide system, with its own main number.
• Every phone can answer. The store number rings a call queue that includes every desk phone in the store, so whoever is available answers. Queue reports show how each store's calls were handled.
• Store-to-store dialing. Each store has its own extensions plus a store dialing prefix, so any store or headquarters can call another store's extension directly.
• Park and page. Call park and paging buttons sit in the same place on every store phone.
• One team for changes. PeachComm handles moves, adds and changes across every store, including new users and phones.

Can every store have its own number on one system?

Yes. Each store is set up as its own location, with its own main number, call queue and phones. All of the stores share one system, one admin view and one PeachComm bill. PeachComm runs phone service for retailers, including chains with many locations, where every store gets its own location, main number and call queue. One multi-location retailer also uses PeachComm's POTS line replacement for its alarm lines.

How do stores and headquarters call each other?

Every store gets a short dialing prefix in front of its extensions (a location routing prefix). Headquarters or any store dials the prefix and extension to reach another store's phone directly, without looking up its outside number. Calls between stores stay on your own system.

How does overhead paging work with a cloud phone system?

Staff press the paging button on a store desk phone to make an announcement. A paging group sends one-way announcements to a set of phones, and paging adapters connect the phone system to overhead speakers. If a store already has an overhead paging amplifier, we can usually connect it to Webex Calling with a paging adapter or an analog adapter (ATA). We set up the same park and paging buttons on every store phone, so staff who move between stores find them in the same place.

Why do store numbers get flagged as spam, and what does Number Reputation Management do?

The major mobile carriers label some business numbers as "spam" or "scam likely" based on calling patterns, and a flagged number means customers may not pick up when the store calls back. Our Number Reputation Management* add-on checks your store numbers each week for spam and scam labels at the major carriers. When a number is flagged, we request removal from the carrier.

*Additional charges apply.

Who handles new stores, new hires and phone moves?

We do. PeachComm handles moves, adds and changes across your whole account: new users, new phones, a phone moving to another counter, or a new store opening. Each new store gets the same setup as the others, including its location, main number, store queue, dialing prefix and button layout.

What about fax, alarm and card terminal lines?

• Fax: Fax2Mail send-and-receive lines are $24 per line per month, and receive-only fax is included.
• Analog devices: an analog adapter (ATA) connects analog devices on store lines to Webex Calling.
• Alarm panels and some card terminals: if they still dial out on a copper line, PeachComm's POTS line replacement can move that line to a cellular device with battery backup, subject to local code approval, from $55 per line per month plus the device. For fire alarm lines, your alarm company and the local authority having jurisdiction have the final say.

What you get

• Webex Calling at every store on Cisco desk phones and Cisco-certified Poly and Yealink phones. See desk phones
• A location, main number and call queue for each store, with call queue reports
• Store dialing prefixes and extension dialing between stores and headquarters
• Call park and paging on every store phone, in one standard button layout
• Overhead paging through paging adapters and speakers
• Analog adapters (ATAs) for analog devices, and Fax2Mail for fax numbers
• Moves, adds and changes handled by PeachComm across every store
• POTS line replacement for alarm lines, subject to local code approval
• The Webex App on computers and cell phones for corporate and headquarters staff, with desk phones for store staff
• Optional: the Webex App on managers' cell phones, so they can make and take calls with the store's caller ID away from the store
• Optional: an auto attendant that plays each store's hours and directions before the call reaches the store queue
• Optional: Number Reputation Management*, with weekly checks of your store numbers for spam and scam labels at the major carriers
• Optional: Business texting* to tell customers an order is ready for pickup
• Optional: Customer Assist* for a central customer service team that needs supervisor tools, queue reporting and AI assistance

*Additional charges apply.

How switching works

1. We port your numbers, including each store's main number, so customers keep calling the number on your website, receipts and storefront.
2. We set up every store the same way. We build each store's location, main number, call queue, dialing prefix, park and paging buttons with you, then test before go-live. Stores can switch one at a time, outside your busiest season.
3. We train your team and stay available. Most support is remote, and an on-site technician is available upon request.

Already have desk phones? If your Cisco, Poly or Yealink phones are on our supported phones list, we can likely convert them to work on PeachComm, so you may not need new phones. Some phones need a software update or a conversion first, and older models may need to be replaced. We'll check each model before you switch.

Plans

• Basic: $24/user/month. Calling, auto attendant, queues, voicemail, call recording and AI call summaries.
• Standard: $34/user/month. Adds team messaging and meetings for up to 100 people.
• Premium: $39/user/month. Adds meetings for up to 1,000 people and cloud meeting recording.

Prices are for accounts with 2 or more users. Mix plans on one account. Compare all plans

How it works

Example: A growing chain on one system. A retailer with a separate phone line at each store wanted every store on one system. PeachComm ported each store's number, set up each store as its own location with a store call queue, and gave every store a dialing prefix, so stores now call each other by extension.

Example: Paging the sales floor from any phone. A store needed staff to page the floor from the counter. PeachComm added paging adapters and speakers, set up a paging group, and put the same paging and park buttons on every store phone.

These are typical examples.

Retail phone system FAQs