Business Phone Systems for Construction Companies and General Contractors

A construction company phone system should give you one company number that reaches the main office, jobsite trailers and superintendents in the field. A menu sends bid requests, project calls and accounts payable questions to the right people. PeachComm sets that up on Webex Calling, with Cisco desk phones and Cisco-certified Poly and Yealink phones, from $24 per user per month.

PeachComm — a Cisco partner.

What phone system does a construction company need?

A construction company needs one number for every location, an auto attendant, call queues and hunt groups, and mobile apps for superintendents and project managers.

• One main line with a menu. Options for estimating, project managers, accounting and accounts payable, and vendors and subcontractors send each caller to the right people.
• Field staff on the company number. The Webex App puts the company number on each person's cell phone, so supers can make and take business calls from the site, and the office can transfer a call to them like any other extension.
• Phones in the trailer. Cisco desk phones run on the trailer's internet connection and move to the next project with no new phone line.
• Bid calls that reach a person. Call queues and hunt groups ring the estimating team first, then overflow to others and to cell phones, and voicemail to email sends any message to the office right away.

How do you put phones in a jobsite trailer?

Plug a cloud desk phone into the trailer's internet connection, and it picks up the same extension it had at the office. When the job wraps, unplug the phone and take it to the next site. You don't need a new phone line for each project.

How do superintendents use the company number in the field?

They use the Webex App on their cell phones. Calls go out with the company's caller ID, the office transfers calls to a super like any other extension, and a call can move from a desk phone to a cell phone without dropping.

What happens to a project manager's extension when they leave?

You reassign it. The extension and voicemail move to someone else, so calls about that project still reach your team, and owners and subcontractors keep dialing the same number.

What you get

• Webex Calling on desk phones, computers and cell phones, with auto attendant, call queues, hunt groups, visual voicemail and voicemail to email
• Call recording, included on every plan, to keep a record of job details and delivery times. Recording laws vary by state, and some require every party's consent, so your company is responsible for letting callers know a call may be recorded.
• AI call summaries and transcripts of recorded calls, included on every plan, even Basic
• Cisco Call for Microsoft Teams and Outlook click to call, included on every plan
• Video meetings on Standard and Premium for remote walkthroughs and project reviews
• Fax to email for permits and vendor paperwork: receive-only fax is included, and Fax2Mail send-and-receive lines are $24 per line per month
• Business texting* for jobsite photos and delivery updates from your business number
• AI Receptionist* to answer routine calls when the office is busy
• Attendant Console* for a busy front desk
• Cisco desk phones and Cisco-certified Poly and Yealink phones. See desk phones

*Additional charges apply.

How switching works

1. We port your numbers, so owners, subs and suppliers keep calling the number on your bids, trucks and website.
2. We set up your call flow. We build your menu, estimating queue, project groups, trailer phones and after-hours schedules with you, then test everything before go-live.
3. We train your team and stay available. Most support is remote, and an on-site technician is available upon request.

Plans

• Basic: $24/user/month. Calling, auto attendant, queues, voicemail, call recording and AI call summaries.
• Standard: $34/user/month. Adds team messaging and meetings for up to 100 people.
• Premium: $39/user/month. Adds meetings for up to 1,000 people and cloud meeting recording.

Prices are for accounts with 2 or more users. Mix plans on one account. Compare all plans

How it works

Example: One number for the office and three jobsites. A general contractor had a main office and three active jobsite trailers, each with its own phone setup. PeachComm ported the company's numbers, put cloud desk phones in each trailer on the site's internet connection, and built an auto attendant for estimating, project managers, accounts payable and vendors.

Example: A superintendent who's never at a desk. A superintendent moves between sites all day. With the Webex App on a cell phone, the super takes calls transferred from the office and returns calls on the company number. Subcontractors see the company's caller ID instead of a personal number.

These are typical examples.

Residential service trade? See home services phone systems.

Construction company phone system FAQs