PeachComm — a Cisco partner
Set up Webex and install the desktop, mobile and tablet apps
Your PeachComm Webex service is ready. Four short steps get you going: activate your account, set your voicemail PIN, add the Webex app if you want it, and learn the ways to check voicemail. Most people finish in a few minutes.
Looking for the old app? UC-One is now the Webex app.
Step 1Activate your account
- Watch for an email from webex_comm@webex.com with the subject “Your Webex account has been created!” If it isn’t in your inbox, check your spam or junk folder.
- Select Activate in that email.
- Create a password when prompted. Keep it somewhere safe, because you’ll need it whenever you sign in to Webex.
- Webex then opens its web app in a browser tab, already signed in to your account. Close that tab and go on to Step 2.
Your Webex username is the email address where the activation email arrived.
Step 2Set your voicemail PIN
- Go to user.webex.com and sign in with your email address and the password from Step 1.
- Select Settings in the menu on the left.
- Open the Calling tab, then the Voicemail tab.
- Select Reset voicemail PIN, enter your new PIN twice, and save it.
Pick a PIN of 6 to 30 digits. Webex won’t accept a PIN that contains your phone number or extension, repeats one digit more than three times in a row, or runs more than three digits in sequence, such as 1234.
Step 3Get the Webex app (optional)
Want to make and take calls on your cell phone or computer? Install the Webex app, then sign in with the email address and password from Step 1. Your desk phone works without it.
On your phone or tablet
- Point your phone’s camera at the QR code for your device, or tap the store link under it.
- Several apps have Webex in their name. Choose the one published by Cisco.
- Install the app, open it, and sign in with your email address and password.
Needs iOS or iPadOS 18 or later, or one of the five newest Android versions with at least 4 GB of memory. On a tablet, you can also sign in by scanning the QR code on the tablet’s sign-in screen with a phone that already has Webex.
On your computer
- Go to user.webex.com and sign in with your email address and password.
- Select Downloads at the bottom of the left-hand menu.
- Download the Webex app, install it, and sign in with your email address and password.
Needs Windows 10 or later (64-bit, x64 or Arm) or macOS 12 or later. On Windows, the installer doesn’t need administrator rights. On a Mac, pick the download for your chip (Apple menu, then About This Mac shows Apple or Intel) and drag Webex into Applications. The same downloads are also at webex.com/downloads.
Opened the app before activating? Webex may email you a six-digit code (on a computer) or a confirmation link (on a phone or tablet) to confirm your address. Use it, then create your password to finish. The app keeps itself up to date after that.
Step 4Check your voicemail
Check voicemail from your desk phone, the Webex app or a web browser.
Calling voicemail for the first time? Enter your PIN, and you’ll be asked to record your name. If you were given a temporary PIN, you’ll choose a new one first.
To record your busy and no-answer greetings, dial *62 or press the voicemail button, enter your PIN, and press 3 for Greetings. Then press 2 for your busy greeting or 3 for your no-answer greeting.
Desk phone
- Press the voicemail (envelope) button, or dial *62.
- Enter your PIN and follow the prompts.
Webex app on a phone
- Open Calls and tap Voicemail at the top of your call history to play your messages. No PIN is needed.
- Don’t see Voicemail in the app? Tap Call Voicemail and enter your PIN to listen.
Webex app on a computer
- Select Voicemail in the app to play a message or read its transcript.
- To change greetings, choose Call Voicemail and enter your PIN.
Web browser
- Go to user.webex.com and sign in with your email address and password.
- Select Settings, then the Calling tab, then the Voicemail tab.
- Select Manage voicemails to play, download or delete your messages.
Desk phones arrive ready to use
Desk phones from PeachComm, including Cisco-certified Poly and Yealink phones, come set up with your business number and settings before they arrive. Connect the phone to your network and power, and it’s ready for calls. Your desk phone and the Webex app share the same business number.
Customer Assist works in the desktop app
- Customer Assist agents and supervisors work in the Webex app on Windows or Mac. Sign in the same way as everyone else, and the Customer Assist views appear in the app.
- Screen pop, the live queue view and the supervisor views run only in the desktop app. Agents can still answer queue calls on the phone app or a desk phone.
- Each agent can be signed in to one desktop app at a time.
Need help?
PeachComm Support can walk you through any step: call 678.888.5230 or email support@peachcomm.com.
Not a PeachComm customer yet? Call our sales team at 877-953-8741 or get a free quote.
Questions about Webex setup
I never got the activation email. What should I do?
Check your spam or junk folder for a message from webex_comm@webex.com titled “Your Webex account has been created!” If it isn’t there, contact PeachComm Support at 678.888.5230 or support@peachcomm.com, and we’ll resend it. Already activated but forgot your password? Select Forgot password on the Webex sign-in page.
How do I reset my voicemail PIN?
Sign in at user.webex.com, select Settings, then Calling, then Voicemail, and choose Reset voicemail PIN. A reset also unlocks your voicemail if too many wrong PIN entries locked it.
What are my Webex username and password?
Your username is the email address where your activation email arrived, and your password is the one you created during activation. Use them in the Webex app, at user.webex.com and on every device.
Do I have to install the Webex app?
No. The app is optional, and your desk phone works without it. Install it if you want to make and take calls on your cell phone or computer. On Standard and Premium, the app also brings team messaging and meetings.
Do I need my PIN to check voicemail in the Webex app?
No. Tap Voicemail at the top of your call history, and your messages play without a PIN. If you don’t see Voicemail in the app, tap Call Voicemail and enter your PIN to listen. You also need your PIN to record greetings or to check voicemail from a desk phone.
Is the Webex app free to download?
Yes. The Webex app is free to download for Windows, Mac, iPhone, iPad and Android. Your PeachComm plan is what connects it to your business number.
Can I use the Webex app on more than one device?
Yes. Sign in on your computer, phone and tablet with the same account, and your calls, messages and history stay in sync. Customer Assist agents can be signed in to one desktop app at a time.