PeachComm · Webex Calling
Plans and pricing
Four licenses. Mix them on the same account. Basic is the phone system. Standard adds AI, chat and meetings. Premium adds additional AI features and is for large meetings. Customer Assist is the contact-center license.
Basic
$24 / user / month
- Unlimited calling
- Webex App and desk phone
- Voicemail to text and email
- Call recording
- Teams calling
- Call queues to 50 agents
Standard
$34 / user / month
- Everything in Basic
- Team messaging and files
- Meetings up to 100
- Outlook integration
- Most popular
AI Call summaries, message rewrite, and space summaries.
Get started
Premium
$39 / user / month
- Everything in Standard
- Meetings up to 1,000
- Cloud recording
- Slido, captions, and transcripts
- 24-hour meetings
AI Meeting catch-up, action items, chapters, and transcripts.
Get started
Customer Assist
Let’s talk
- Calling, chat, and meetings
- Agent and supervisor app
- Queues to 500 agents
- Wrap-up and screen pop
- Monitor, barge, and coach
- Live queue stats
Prices are the published PeachComm user licenses. Customer Assist is quoted. AI Receptionist, Webex Go, and Enhanced AI are add-ons. Microsoft Teams calling works on every license.
Phones and devices
PeachComm offers Cisco, Yealink, and Poly desk phones and conference phones on your system, plus Cisco room devices.
Full Plan Comparison
| Feature | Basic $24 | Standard $34 | Premium $39 | Customer Assist |
|---|---|---|---|---|
| Unlimited business calling, HD voice, caller ID, transfer, park, pickup | ✓ | ✓ | ✓ | ✓ |
| Webex App on phone, tablet, PC, and Mac | ✓ | ✓ | ✓ | ✓ |
| Desk phone, hot desking, and single number reach | ✓ | ✓ | ✓ | ✓ |
| Visual voicemail, voicemail to text, voicemail to email | ✓ | ✓ | ✓ | ✓ |
| Call recording (Webex and Dubber Go) | ✓ | ✓ | ✓ | ✓ |
| Microsoft Teams integration for calling | ✓ | ✓ | ✓ | ✓ |
| Outlook and Office 365 calling integration | ✓ | ✓ | ✓ | ✓ |
| Auto attendant, hunt group, call queue, music on hold | ✓ | ✓ | ✓ | ✓ |
| Basic call queue (up to 50 agents / 125 calls waiting) | ✓ | ✓ | ✓ | ✓ |
| Team messaging, spaces, file sharing, and persistent chat | — | ✓ | ✓ | ✓ |
| Hosted meetings | — | 100 people | 1,000 people | 100 people |
| Space meeting size | — | 100 | 300 | 100 |
| Meeting length | — | 24 hours | 24 hours | 24 hours |
| Cloud meeting recording | — | Local only | 10 GB per org | Local only |
| Closed captions, transcripts, Slido polls and Q&A | — | — | ✓ | — |
| Meetings AI Assistant (catch me up, action items, chapters) | — | — | ✓ | — |
| Messaging AI (summaries, rewrite, translate) | — | ✓ | ✓ | ✓ |
| Live call summaries and transcription | ✓ | ✓ | ✓ | ✓ |
| Dedicated agent desktop, wrap-up codes, screen pop | — | — | — | ✓ |
| Supervisor monitor, barge, coach, and live queue stats | — | — | — | ✓ |
| Queue capacity | 50 agents | 50 agents | 50 agents | 500 agents / 250 waiting |
| Webex Go (mobile number on the business line) | — | Add-on | Add-on | Add-on |
| AI Receptionist | Add-on | Add-on | Add-on | Add-on |
Full feature list
Calling 66
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Calling Features | ||||
| App Dialpad | ✓ | ✓ | ✓ | ✓ |
| Extension Dialing, Variable Length | ✓ | ✓ | ✓ | ✓ |
| Seamless call handover between networks | ✓ | ✓ | ✓ | ✓ |
| Inbound Caller ID (Name and Number) | ✓ | ✓ | ✓ | ✓ |
| Call Waiting ID | ✓ | ✓ | ✓ | ✓ |
| N-Way Calling (6) | ✓ | ✓ | ✓ | ✓ |
| Select Outbound External Caller ID | ✓ | ✓ | ✓ | ✓ |
| Place Calls (PSTN) | ✓ | ✓ | ✓ | ✓ |
| Place Calls (VoIP/Video) | ✓ | ✓ | ✓ | ✓ |
| Receive Calls (PSTN/VoIP/Video) | ✓ | ✓ | ✓ | ✓ |
| User Block Calls from specific number | ✓ | ✓ | ✓ | ✓ |
| Feature Access Codes (FAC) | ✓ | ✓ | ✓ | ✓ |
| Hold/Resume | ✓ | ✓ | ✓ | ✓ |
| Call Transfer (Attended, Semi Attended, Blind) | ✓ | ✓ | ✓ | ✓ |
| Closed Caption/Transcription | ✓ | ✓ | ✓ | ✓ |
| HD Audio/Bandwith Extension | ✓ | ✓ | ✓ | ✓ |
| Remove background noise from other party | ✓ | ✓ | ✓ | ✓ |
| Merge (N-Way Audio Call) | ✓ | ✓ | ✓ | ✓ |
| Conference (N-Way Audio Call) | ✓ | ✓ | ✓ | ✓ |
| Call Pull | ✓ | ✓ | ✓ | ✓ |
| Group Call Park / Retrieve | ✓ | ✓ | ✓ | ✓ |
| Directed Call Park/Retrieve | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| Call Pickup | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Group Call Pickup | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Team Telephony / BLF Monitoring plus Call Pickup | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Executive Assistant (aka Boss Admin) | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Feature Access Codes (FAC) | ✓ | ✓ | ✓ | ✓ |
| Call Redial via FAC *66 | ✓ | ✓ | ✓ | ✓ |
| Desk Phone Control (DPC): Incoming/outgoing calling, Mid-Call Control, Share | ✓ | ✓ | ✓ | ✓ |
| Desk Phone Control (DPC)- with Hot Desk Device | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Sharing during a Call - Screen & application | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Remote Desktop Control | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Call Recording (Dubber Go)** | ✓ | ✓ | ✓ | ✓ |
| Webex Call Recording*** | ✓ | ✓ | ✓ | ✓ |
| Shared Lines for Webex App | ✓ | ✓ | ✓ | ✓ |
| Multi-Line (Virtual Lines) | ✓ | ✓ | ✓ | ✓ |
| Click to Dial/ Protocol Handler/ Register for tel: and SIP: links | ✓ | ✓ | ✓ | ✓ |
| Move call to a Meeting | — | ✓ | ✓ | ✓ |
| Spam call indication with incoming Calls | ✓ | ✓ | ✓ | ✓ |
| Spam call indication in Call History | ✓ | ✓ | ✓ | ✓ |
| E911 Calling &Emergency Services Location Update (Redsky) | ✓ | ✓ | ✓ | ✓ |
| Mobile Calling Widgets | ✓ | ✓ | ✓ | ✓ |
| Call Through (Mobile) | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| Call Back | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| Calling Settings | ||||
| Anonymous Call Rejection | ✓ | ✓ | ✓ | ✓ |
| Away Announcement (Personal Assistant) | ✓ | ✓ | ✓ | ✓ |
| Block Your Caller ID | ✓ | ✓ | ✓ | ✓ |
| Call Forwarding Always | ✓ | ✓ | ✓ | ✓ |
| Call Forwarding: Busy, No Answer, Not Reachable | ✓ | ✓ | ✓ | ✓ |
| Multi-line Call Forwarding | ✓ | ✓ | ✓ | ✓ |
| Call Waiting (for up to 4 calls) | ✓ | ✓ | ✓ | ✓ |
| Single Number Reach (Office Anywhere) | ✓ | ✓ | ✓ | ✓ |
| Do Not Disturb - native, across all devices | ✓ | ✓ | ✓ | ✓ |
| Selective Call Capbilities: Accept, Reject, Forward | ✓ | ✓ | ✓ | ✓ |
| Remote Office | ✓ | ✓ | ✓ | ✓ |
| Sequential Ring | ✓ | ✓ | ✓ | ✓ |
| Shared Call Appearance | ✓35 | ✓35 | ✓35 | ✓35 |
| Simultaneous Ring | ✓ | ✓ | ✓ | ✓ |
| SIP URI Dialing | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| Video Call - Virtual Background | ✓ | ✓ | ✓ | ✓ |
| Privacy | ✓ | ✓ | ✓ | ✓ |
| Call Notify | ✓ | ✓ | ✓ | ✓ |
| T.38 Fax Support | ATA only | ATA only | ATA only | ATA only |
| Personal Contacts | ||||
| View/Add Contacts: New, from Common Identity, from Enterprise Directory | ✓ | ✓ | ✓ | ✓ |
| Manage Groups & Favorites | ✓ | ✓ | ✓ | ✓ |
| View Contact Profile | ✓ | ✓ | ✓ | ✓ |
Voicemail and history 9
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Call History / Voicemail | ||||
| Call Logs - Unified Call History (Local & Server based) | ✓ | ✓ | ✓ | ✓ |
| Delete Call Logs - Individual Calls and all Calls | ✓ | ✓ | ✓ | ✓ |
| Call Logs: Missed Calls Counter, Show Duration of Calls, Click to call & Show Hunt Group Calls | ✓ | ✓ | ✓ | ✓ |
| Call Voicemail | ✓ | ✓ | ✓ | ✓ |
| Visual Voicemail - View, Play, Delete, Call Back, Mark as read | ✓ | ✓ | ✓ | ✓ |
| Visual Voicemail - Confidential or Urgent Indicator | ✓ | ✓ | ✓ | ✓ |
| Voicemail transcriptions | ✓ | ✓ | ✓ | ✓ |
| Multi-line Visual Voicemail | ✓ | ✓ | ✓ | ✓ |
| Forward/Reply Voicemails | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
Microsoft Teams and integrations 7
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Calling Integrations | ||||
| Microsoft Teams Integration for Calling | ✓ | ✓ | ✓ | ✓ |
| Microsoft Outlook Integration for Calling | ✓ | ✓ | ✓ | ✓ |
| Slack Integration for Calling | ✓ | ✓ | ✓ | ✓ |
| Customer Experience | Basic | Basic | Basic | Customer Assist Dedicated Webex App Experience |
| Webex App Experience | — | — | — | Dedicated Webex App Experience |
| Agent | — | — | — | Dedicated Experience |
| Supervisor | — | — | — | Dedicated Experience |
Messaging 50
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Spaces | ||||
| Creat Spaces | — | ✓ | ✓ | ✓ |
| Custom Space Notification: Off/On/@mentions only/Sounds | — | ✓ | ✓ | ✓ |
| Space Filters | — | ✓ | ✓ | ✓ |
| Space Sections for Organization | — | ✓ | ✓ | ✓ |
| Peek Into a Space | — | ✓ | ✓ | ✓ |
| Space Shortcuts: Add to Favorites, Add People, Start Meeting, Mark as Read, Copy Space Link, Hide, Leave) | — | ✓ | ✓ | ✓ |
| Inter-team/org messaging with Indicator | — | ✓ | ✓ | ✓ |
| Space member management: Add people, remove people, Space Settings | — | ✓ | ✓ | ✓ |
| Delete Space | — | ✓ | ✓ | ✓ |
| Public Spaces | — | ✓ | ✓ | ✓ |
| Teams | — | ✓ | ✓ | ✓ |
| Messaging Features | ||||
| Persistant Chat History | — | ✓ | ✓ | ✓ |
| Is Typing Indicator | — | ✓ | ✓ | ✓ |
| Spell Check | — | ✓ | ✓ | ✓ |
| Share Files | — | ✓ | ✓ | ✓ |
| Screen capture | — | ✓ | ✓ | ✓ |
| Rich Text | — | ✓ | ✓ | ✓ |
| Emojis | — | ✓ | ✓ | ✓ |
| Gifs | — | ✓ | ✓ | ✓ |
| @ Mentions | — | ✓ | ✓ | ✓ |
| Vidcast Video Messaging (Basic) | — | ✓ | ✓ | ✓ |
| Read Reciept | — | ✓ | ✓ | ✓ |
| Forward Messages (with Attachements) | — | ✓ | ✓ | ✓ |
| Quoting | — | ✓ | ✓ | ✓ |
| Threading | — | ✓ | ✓ | ✓ |
| Reply Directly | — | ✓ | ✓ | ✓ |
| Schedule Message Send | — | ✓ | ✓ | ✓ |
| Copy Message Link | — | ✓ | ✓ | ✓ |
| Edit Messages | — | ✓ | ✓ | ✓ |
| Reactions | — | ✓ | ✓ | ✓ |
| Search within a Space | — | ✓ | ✓ | ✓ |
| Pin Messages in a Space | — | ✓ | ✓ | ✓ |
| Send a Space Link | — | ✓ | ✓ | ✓ |
| Flag Messages | — | ✓ | ✓ | ✓ |
| Mark as Unread | — | ✓ | ✓ | ✓ |
| Message Reminders | — | ✓ | ✓ | ✓ |
| Delete your Message | — | ✓ | ✓ | ✓ |
| Shared Files: View, Download, Embedded Previews | — | ✓ | ✓ | ✓ |
| Embedded Video Playback | — | ✓ | ✓ | ✓ |
| Push Notifications | — | ✓ | ✓ | ✓ |
| Schedule Space Meeting with everyone in Space | — | ✓ | ✓ | ✓ |
| Share Content while Messaging | — | ✓ | ✓ | ✓ |
| Whiteboard in a Space | — | ✓ | ✓ | ✓ |
| Add Apps/Website to a space | — | ✓ | ✓ | ✓ |
| Advanced Messaging Features | ||||
| Moderate Spaces | — | ✓ | ✓ | ✓ |
| Moderator - Add / Remove people | — | ✓ | ✓ | ✓ |
| Moderator - Edit space name & settings | — | ✓ | ✓ | ✓ |
| Moderator - Add / Remove Moderator | — | ✓ | ✓ | ✓ |
| Moderator- Delete others Messages | — | ✓ | ✓ | ✓ |
| Turn On Announcement Mode | — | ✓ | ✓ | ✓ |
Meetings 44
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Settings | ||||
| Join via VoIP | — | ✓ | ✓ | ✓ |
| Call In Audio (Toll Named User) | — | — | ✓ | — |
| Call me Local / Call Me Intl | ||||
| Virtual backgrounds | — | ✓ | ✓ | ✓ |
| Video Layout options: grid, stack, side by side, full screen | — | ✓ | ✓ | ✓ |
| Hosting Meetings | ||||
| Meeting Participant Capacity | — | 100 | 1000 | 100 |
| Number of Participants in Space Meetings | — | 100 | 300 | 100 |
| Personal Meeting Room (PMR) | — | ✓ | ✓ | ✓ |
| Webex(PMR & One Time) meeting scheduling in Webex | — | ✓ | ✓ | ✓ |
| Mute all/participant | — | ✓ | ✓ | ✓ |
| Manage Participants | — | ✓ | ✓ | ✓ |
| Meeting Lobby | — | ✓ | ✓ | ✓ |
| Presenter Controls for all Attendees | — | ✓ | ✓ | ✓ |
| Delegate your meetings (Assign Cohost) | — | ✓ | ✓ | ✓ |
| Locking | — | ✓ | ✓ | ✓ |
| Password Protection | — | ✓ | ✓ | ✓ |
| Let other users to schedule meetings on their behalf | — | ✓ | ✓ | ✓ |
| Allow PMR URL change | — | ✓ | ✓ | ✓ |
| Connect to Google or O365 Calendar Service | — | ✓ | ✓ | ✓ |
| Attending Meetings | https://help.webex.com/en-us/article/9eed9t/Get-started-with-the-Webex-Meetings-web-app | https://help.webex.com/en-us/article/9eed9t/Get-started-with-the-Webex-Meetings-web-app | https://help.webex.com/en-us/article/9eed9t/Get-started-with-the-Webex-Meetings-web-app | https://help.webex.com/en-us/article/9eed9t/Get-started-with-the-Webex-Meetings-web-app |
| One Button to Join | — | ✓ | ✓ | ✓ |
| Web Guest Experience | — | ✓ | ✓ | ✓ |
| Remove Background Noise and Speech | — | ✓ | ✓ | ✓ |
| Music Mode | — | ✓ | ✓ | ✓ |
| Support pairing with Cisco Webex Devices | — | ✓ | ✓ | ✓ |
| Join from a video system (CMR) | — | ✓ | ✓ | ✓ |
| Media Quality Statistics | — | ✓ | ✓ | ✓ |
| Common Meeting Features | ||||
| HD video | — | ✓ | ✓ | ✓ |
| Multi-party Chat | — | ✓ | ✓ | ✓ |
| Animated meeting reactions & hand gestures | — | ✓ | ✓ | ✓ |
| Raise Hand | — | ✓ | ✓ | ✓ |
| Breakout Sessions | — | ✓ | ✓ | ✓ |
| Content Sharing: Screen, Window, Application, File, Webex, Portion of Screen | — | ✓ | ✓ | ✓ |
| Content Sharing on Mobile: Entire Screen, Image, PDF, Rear Camera | — | ✓ | ✓ | ✓ |
| Immersive Share (Show me in front of presentation) | — | ✓ | ✓ | ✓ |
| Whiteboard | — | ✓ | ✓ | ✓ |
| Annotation | — | ✓ | ✓ | ✓ |
| Remote Desktop Control | — | ✓ | — | ✓ |
| Meetings Recording | — | Local | Cloud + Local | Local |
| Recording Transcriptions | — | — | ✓ | — |
| In-meeting participant search | — | ✓ | ✓ | ✓ |
| Advanced Meeting Features | ||||
| Closed Captions | — | — | ✓ | — |
| Real Time Transcription (English, French, German, Spanish, Italian) | — | — | ✓ | — |
| Live Polling by Slido | — | — | ✓ | — |
| Q&A by Slido | — | — | ✓ | — |
AI 33
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Calling AI | ||||
| HD Voice for External Caller | ✓ | ✓ | ✓ | ✓ |
| Live Call Summaries and Transcription | ✓ | ✓ | ✓ | ✓ |
| Share Summary | ✓ | ✓ | ✓ | ✓ |
| Caller Intent | ✓ | ✓ | ✓ | ✓ |
| Suggested Responses | ✓ | ✓ | ✓ | ✓ |
| Call Sentiment for Supervisors | Add-onEnhanced AI (AKA Premium AI) add-on Q2 FY27 | Add-onEnhanced AI (AKA Premium AI) add-on Q2 FY27 | Add-onEnhanced AI (AKA Premium AI) add-on Q2 FY27 | Add-onEnhanced AI (AKA Premium AI) add-on Q2 FY27 |
| Topic Analytics | ✓ | ✓ | ✓ | ✓ |
| Summaries for recorded Calls | ✓ | ✓ | ✓ | ✓ |
| Translator Agent | ✓ | ✓ | ✓ | ✓ |
| AI Receptionist | ✓ | ✓ | ✓ | ✓ |
| Messaging AI | ||||
| Space Summaries | — | ✓ | ✓ | ✓ |
| Rewrite Messages | — | ✓ | ✓ | ✓ |
| Translate messages | — | ✓ | ✓ | ✓ |
| Meetings AI | ||||
| Auto Step Away | — | — | ✓ | — |
| Catch me up (in meeting summary) | — | — | ✓ | — |
| Was my name mentioned | — | — | ✓ | — |
| What are the action items | — | — | ✓ | — |
| Ask me anything about this meeting | — | — | ✓ | — |
| Polling Agent | — | — | ✓ | — |
| Language support for English, Spanish, Italian, French, and German | — | — | ✓ | — |
| Post meeting Summaries & Transcripts | — | — | ✓ | — |
| Post Meeting Summary Translation | — | — | ✓ | — |
| Automatic Highlights and Chapters in Recordings | — | — | ✓ | — |
| Schedule meetings via AI Assistant | — | — | ✓ | — |
| Other AI | ||||
| Unified Ask AI Assistant | ✓ | ✓ | ✓ | ✓ |
| Remove your background noise & speech from calls and meetings | ✓ | ✓ | ✓ | ✓ |
| Webex AI Codec for Calling & Meetings | ✓ | ✓ | ✓ | ✓ |
| Notetaker (For in-person meetings) | — | — | ✓ | — |
| Salesforce & Jira Agent | ✓ | ✓ | ✓ | ✓ |
| Task Agent | — | — | Roadmap2H CY 26 | — |
| Meeting Scheduler | — | — | ✓ | — |
| Vidcast Automatic Highlights | ✓ | ✓ | ✓ | ✓ |
| Vidcast Automatic Chapters | ✓ | ✓ | ✓ | ✓ |
Customer Assist and call queues 75
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Capacity | ||||
| Agents availability | 50 | 50 | 50 | 500 |
| Max Queued Calls | 125 | 125 | 125 | 250 |
| Call Types Supported | ||||
| Inbound Call | ✓ | ✓ | ✓ | ✓ |
| OutboundCall | ✓ | ✓ | ✓ | ✓ |
| Browser Based Click-to-Call | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| AI | ||||
| AI Assistant for Agents | — | — | — | RoadmapRoadmap |
| Call Sentiment for Supervisors | — | — | — | Q2FY27 |
| Agent App Experience (Desktop & Mobile) | ||||
| Set availability status | ✓ | ✓ | ✓ | ✓ |
| Join/Un-Join queues | ✓ | ✓ | ✓ | ✓ |
| Agent Wrap Up codes | — | — | — | ✓ |
| Automatic timed wrap-up at completion of ACD call | — | — | — | ✓ |
| Peer Agent Status Visibility | — | — | — | ✓ |
| Call Handling | ||||
| Answer calls | ✓ | ✓ | ✓ | ✓ |
| Make Outbound call | ✓ | ✓ | ✓ | ✓ |
| Agent Set Outbound Calling Line ID | ✓ | ✓ | ✓ | ✓ |
| Conference call | ✓ | ✓ | ✓ | ✓ |
| Tranfer call | ✓ | ✓ | ✓ | ✓ |
| Forward Call | ✓ | ✓ | ✓ | ✓ |
| Call back to callers | ✓ | ✓ | ✓ | ✓ |
| Access multi call window | ✓ | ✓ | ✓ | ✓ |
| Microsoft Teams integration | ✓ | ✓ | ✓ | ✓ |
| Live Contacts in Queue Trend | — | — | — | ✓ |
| Live Queue Stats (calls in queue, Longest wait time, agents total, agents idle, agents available, agents unavailable) | — | — | — | ✓ |
| View Screen Pop | — | — | — | ✓ |
| Agent Management | ||||
| View Agents | — | — | — | ✓ |
| Join/Unjoin agent to queue | — | — | — | ✓ |
| Set Agent Status | — | — | — | ✓ |
| Sign out an agent | — | — | — | ✓ |
| Agent Monitoring and Coaching | ||||
| Silent Monitor active call | FAC Codes | FAC Codes | FAC Codes | ✓ |
| Silent Monitor next call | — | — | — | RoadmapRoadmap |
| Message agent | — | — | — | ✓ |
| Barge-into agent call | FAC Codes | FAC Codes | FAC Codes | ✓ |
| Coach | FAC Codes | FAC Codes | FAC Codes | ✓ |
| Takeover | FAC Codes | FAC Codes | FAC Codes | FAC Codes |
| In App Analytics/Reporting | ||||
| View real-time agent status | — | — | — | ✓ |
| View real-time queue status | — | — | — | ✓ |
| View historical agent statistics | — | — | — | ✓ |
| View historical queue statistics | — | — | — | ✓ |
| Call Sentiment for Supervisors | — | — | — | RoadmapRoadmap |
| Reports in Webex App | — | — | — | RoadmapRoadmap |
| Agents & Supervisors | ||||
| Agents and supervisors management | ✓ | ✓ | ✓ | ✓ |
| Set agent status | ✓ | ✓ | ✓ | ✓ |
| Join/Unjoin agent to queue | ✓ | ✓ | ✓ | ✓ |
| Queue Settings | ||||
| Number of Calls in queue | ✓ | ✓ | ✓ | ✓ |
| Caller ID | ✓ | ✓ | ✓ | ✓ |
| Distinctive Ring | ✓ | ✓ | ✓ | ✓ |
| Language and time zone | ✓ | ✓ | ✓ | ✓ |
| Call back | ✓ | ✓ | ✓ | ✓ |
| Call Overflow | ✓ | ✓ | ✓ | ✓ |
| Screen Pop | — | — | — | ✓ |
| Queue Recording | — | — | — | ✓ |
| Multiple DNIS for Call Queues | — | — | — | ✓ |
| Auto Answer | — | — | — | ✓ |
| Greetings and Announcements | ||||
| Welcome Message | ✓ | ✓ | ✓ | ✓ |
| Estimated wait time Message | ✓ | ✓ | ✓ | ✓ |
| Comfort Messaging | ✓ | ✓ | ✓ | ✓ |
| Comfort Message Bypass | ✓ | ✓ | ✓ | ✓ |
| Music on hold | ✓ | ✓ | ✓ | ✓ |
| Call Whisper Message | ✓ | ✓ | ✓ | ✓ |
| Call Routing Policies | ||||
| Priority Based | ✓ | ✓ | ✓ | ✓ |
| Skills Based | ✓ | ✓ | ✓ | ✓ |
| Bounced call routing | ✓ | ✓ | ✓ | ✓ |
| Stranded call routing | ✓ | ✓ | ✓ | ✓ |
| Call Forwarding | ✓ | ✓ | ✓ | ✓ |
| Holiday Service | ✓ | ✓ | ✓ | ✓ |
| Non- business hours | ✓ | ✓ | ✓ | ✓ |
| Forced Forwarding | ✓ | ✓ | ✓ | ✓ |
| Analytics | ||||
| Call queue status | ✓ | ✓ | ✓ | ✓ |
| Call queue agent status | ✓ | ✓ | ✓ | ✓ |
| Live queue status | ✓ | ✓ | ✓ | ✓ |
| Reporting | ||||
| Call Queue Stats Report | ✓ | ✓ | ✓ | ✓ |
| Call Queue agent stats report | ✓ | ✓ | ✓ | ✓ |
| Wrap Up Reason | — | — | — | ✓ |
| Call queue call details | — | — | — | ✓ |
| Agents availability | — | — | — | ✓ |
Webex App and presence 11
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Presence | ||||
| Presence (On Call, in a Meeting, Presenting, DND) | ✓ | ✓ | ✓ | ✓ |
| Manually Set Presence Availability | ✓ | ✓ | ✓ | ✓ |
| Set a custom status | ✓ | ✓ | ✓ | ✓ |
| Set Quiet Hours | ✓ | ✓ | ✓ | ✓ |
| Hide availability status | ✓ | ✓ | ✓ | ✓ |
| Search | ||||
| CI Search | ✓ | ✓ | ✓ | ✓ |
| Universal Search | ✓ | ✓ | ✓ | ✓ |
| Outlook Contact Search | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Local Mobile Contact Search | ✓ | ✓ | ✓ | ✓ |
| Google Contact Search | ✓Mobile only | ✓Mobile only | ✓Mobile only | ✓Mobile only |
| Enterprise Directory Search | ✓ | ✓ | ✓ | ✓ |
Desk phones 15
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Deskphone Only Settings (MPP) | ||||
| Alternate Numbers with Distinctive Ring | ✓ | ✓ | ✓ | ✓ |
| Barge-In Exempt | ✓ | ✓ | ✓ | ✓ |
| Busy Lamp Field (Monitoring) | ✓ | ✓ | ✓ | ✓ |
| Directed Call Pickup with Barge In | ✓ | ✓ | ✓ | ✓ |
| Hoteling Host | ✓ | ✓ | ✓ | ✓ |
| Hoteling Guest | ✓ | ✓ | ✓ | ✓ |
| Multiple Line Appearance | ✓ | ✓ | ✓ | ✓ |
| Priority Alert | ✓ | ✓ | ✓ | ✓ |
| Push to Talk | ✓ | ✓ | ✓ | ✓ |
| Speed Dial 100 | ✓ | ✓ | ✓ | ✓ |
| App CODECs - Audio | ||||
| PCMU (G.711) | ✓ | ✓ | ✓ | ✓ |
| PCMA (G.711) | ✓ | ✓ | ✓ | ✓ |
| G.722 | ✓ | ✓ | ✓ | ✓ |
| G.729 | ✓ | ✓ | ✓ | ✓ |
| OPUS | ✓ | ✓ | ✓ | ✓ |
Add-ons 5
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Setup Assist | ||||
| Webex GO | — | ✓ | ✓ | ✓ |
| Webex Attendant Console | ✓ | ✓ | ✓ | ✓ |
| Additional Call Recording Storage | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| AI Receptionist | ||||
| Webex Enhanced AI (AKA Premium AI) | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
| Real Time Translation Agent | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap | RoadmapRoadmap |
App, security and devices 33
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| General | ||||
| Search | ✓ | ✓ | ✓ | ✓ |
| Keyboard shortcuts | ✓ | ✓ | ✓ | ✓ |
| Personal Insights | — | ✓ | ✓ | ✓ |
| App Protocols, Security and Troubleshooting | ||||
| End-to-End Encryption for calling | ✓ | ✓ | ✓ | ✓ |
| TLS v1.2/1.3 | ✓ | ✓ | ✓ | ✓ |
| SRTP/SRTCP | ✓ | ✓ | ✓ | ✓ |
| Dynamic Proxy Discovery | ✓ | ✓ | ✓ | ✓ |
| Failover Support (SIP, XMPP, Xsi) | ✓ | ✓ | ✓ | ✓ |
| Version Control | ✓ | ✓ | ✓ | ✓ |
| Forgot/Update Password (CI Auth) | ✓ | ✓ | ✓ | ✓ |
| SAML SSO | ✓ | ✓ | ✓ | ✓ |
| Client Software Auto Update | ✓ | ✓ | ✓ | ✓ |
| Regular check for config updates | ✓ | ✓ | ✓ | ✓ |
| Troubleshooting Logs | ✓ | ✓ | ✓ | ✓ |
| RTCP-XR | ✓ | ✓ | ✓ | ✓ |
| App Accessibility | ||||
| Color Contrast | ✓ | ✓ | ✓ | ✓ |
| Dictation (Chat Message Entry) | ✓ | ✓ | ✓ | ✓ |
| Screen Reader | ✓ | ✓ | ✓ | ✓ |
| Highlight to call/hot key | ✓ | ✓ | ✓ | ✓ |
| Keyboard Navigation | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Text Size | ✓Mobile only | ✓Mobile only | ✓Mobile only | ✓Mobile only |
| Devices & Peripherals | ||||
| Partner Managed Devices | ✓ | ✓ | ✓ | ✓ |
| Hot Desking | RoomOS, MPP 88xx, 8875,9800 | RoomOS, MPP 88xx, 8875,9800 | RoomOS, MPP 88xx, 8875,9800 | RoomOS, MPP 88xx, 8875,9800 |
| Webex Cloud connectivity on Cisco MPP | ✓ | ✓ | ✓ | ✓ |
| Cisco Webex Devices connectivity (Webex + SIP) (SIP connectivity only applicable for RoomOS Devices) | — | ✓ | ✓ | ✓ |
| USB Headsets | ✓ | ✓ | ✓ | ✓ |
| Bluetooth Headsets | ✓ | ✓ | ✓ | ✓ |
| USB Cameras | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| App Calling configurability by End User | ||||
| Audio Input Device (Mic) | ✓ | ✓ | ✓ | ✓ |
| Audio Output Device (Speaker) | ✓ | ✓ | ✓ | ✓ |
| Video Input Device (Camera) | ✓Desktop only | ✓Desktop only | ✓Desktop only | ✓Desktop only |
| Incoming Call Notification Audio | ✓ | ✓ | ✓ | ✓ |
| Incoming Chat Notification Audio | — | ✓ | ✓ | ✓ |
Other 1
| Feature | Basic | Standard | Premium | Customer Assist |
|---|---|---|---|---|
| Group Features | ||||
| Data Retention Period Options | Pro Pack | Default | Min | Max |
Auto attendant, hunt groups, call park, music on hold, and voice portal are organization features once the account has at least one Enhanced Calling, Webex Calling, or Webex Suite user. Dubber Go stores recordings 30 days. Webex call recording retains about one year, with 100 GB per organization. Cloud meeting storage on Premium is 10 GB per organization. Coming-soon dates are Cisco targets and can move. PeachComm · 877.953.8741 · peachcomm.com